March Newsletter

Client Retention & Customer Satisfaction

When times are tough, it is more important than ever that businesses provide the best possible service to their customers to ensure they don’t lose them to competitors. Research has shown that 80% of companies believe they provide a superior client experience but only 8% of their clients agree*.Finding out how our customers feel about us means that not only can we adapt and improve our service and therefore our retention rate, it can also give us the chance to up-sell or cross-sell to a marketing that already knows and trusts us. At Nido we have seen a growing number of companies approaching us to help discover their clients’ perceptions of their service and delivery levels. Finding out weak spots, areas for improvement or what clients really value about them can all help to reduce attrition or defection to competitors. Read Full Article »

Nido Marketing & Sales Network lands in Gatwick

Nido Marketing launched in March 2008 a quarterly learning and networking hub, aimed at sales and marketing professionals. Branded "The Nido Marketing & Sales Network", the purpose is to bring together sales and marketing professionals in an informal and engaging setting so that they can network, share best practice and learn from each other. Previously this event has been held at the fantastic Lighthouse in Brighton but due to popular demand we are launching an event in Gatwick on March the 19th. Event Information »

Train to gain funding available

Did you know that you could qualify for £1000 worth of Train to Gain funding to spend on our Strategic Sales Training? Nido Marketing provides interactive workshops to help you or your team improve your telemarketing and client retention skills. We also provide consultancy and training for those companies looking to set up their own in-house telemarketing teams. More Information »

Line-up Changes at Nido

February saw some changes within the Nido Markeing team, we have gained a new member of the team, lost an old one and are happy to announce a promotion! Following a rigorous interview programme worthy of a Dragon’s Den audition, Nido are delighted to welcome new member Jon Prince to the team. Jon is a family man who brings with him a long and highly successful background in business to business sales, marketing and client liaison and is a fantastic addition to the company. More Information »

And finally

Jacky Misson founding director of Nido Marketing appeared on the hit CBBC show Beat the Boss on Thursday 26th of February. Beat the Boss consists of a team of three children going head-to-head with three top business people to create a new product for the children's market. If you missed the show you can now watch it again on the BBC iPlayer. More Information »

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